Empowering NDIS Participants Across Victoria

Comprehensive allied health services to help you break through barriers, optimise your independence, and reach your full potential.

Our NDIS Commitment

At Compass Allied Health, we are highly experienced NDIS registered providers dedicated to delivering exceptional, evidence-based interventions. Our passionate team of clinicians excels at helping individuals living with disabilities break through their unique physical and psychological barriers.

We do not just treat a condition; we view every participant as a whole person, recognising that a disability is only one part of your story. Our expert practitioners leverage their deep clinical knowledge to provide tailored support that truly optimises your independence and functional capacity.

Whether you require complex physical rehabilitation or daily living support, we have the specialized resources and clinical acumen to help you confidently achieve your NDIS goals.

OUR SERVICES

Empowering Health, Enhancing Lives

Exercise Physiology

Evidence-based assessments and individualised exercise intervention, tailored to your needs.

Physiotherapy

Assessment, treatment and advice for pain, injury, and movement impairments.

Support Work

Compassionate care to help you thrive in everyday life.

Allied Health Assistance

AHA’s support Allied Health Professionals in providing care.

Hydrotherapy

Warm-water exercise therapy to treat a variety of injuries, conditions and symptoms.

Remedial Massage Therapy

Remedial massage treats pain, injuries, and muscle dysfunction.

NDIS CONDITIONS

Compass Allied Health is a growing service within the disability and aged care sector throughout the Mornington Peninsula, Frankston, Kingston, Bayside, Greater Dandenong, Casey, and Cardinia regions of Victoria.

Intellectual/Cognitive disabilities
Psychosocial disabilities
Neurological conditions
Physical conditions
And many more
Our Process

The Compass NDIS Pathway

01

Referral Received

We securely process your details and our intake team immediately reviews your NDIS plan and specific funding categories.

02

Initial Assessment

Our expert clinicians conduct a comprehensive evaluation to understand your baseline, physical barriers, and personal goals.

03

Service Agreement & Goal Setting

We collaboratively outline a tailored intervention plan and transparently establish your service agreement.

04

Ongoing Therapy & Reporting

You receive dedicated, high-quality therapy while we handle all mandatory NDIS progress reporting for your Support Coordinator.

Locations of Services

Compass Allied Health is a growing service within the disability and aged care sector throughout the Mornington Peninsula, Frankston, Kingston, Bayside, Greater Dandenong, Casey, and Cardinia regions of Victoria.

Peninsula Aquatic Recreation Centre (PARC)

State of the art gym facilities, hydrotherapy pools and wellness area

Compass AH Private Gym

Our gym suited to clients preferencing a more private, quieter space, or 1:1 sessions.

Community

Our services can be delivered at home, school, in the community, or gym of your choice.

FAQs

Your Questions, Answered with Care

Have questions about our services, NDIS support, or how we can help? Find answers to common queries.

Our cancellation policy was created using the National Disability Insurance Scheme price guide.The NDIA recognises that for Provider Organisations (like us) to be sustainable, late cancellations or no shows can be challenging, and therefore have their policies in place to support Providers (like us). Without this, unpaid cancellations would compromise our ability to continue to be a valued NDIS provider.

We realise that there are many different circumstances and reasons for cancellations, however we reserve the right to apply late cancellation fees if a cancellation is made inside of 48 hours, provided we are unable to fill that appointment slot.

Prices for our services are based on the NDIS price guide. These rates have been benchmarked against industry standards which reflects the qualifications, experience and expertise of our professionals. Depending on which service rate you are after, visit the price guide for more details.

Non-face to face time is time our health professionals spend behind the scenes performing various activities. These tasks are crucial in assisting our participants to achieve their goals. 

Examples of tasks may include:

  • Report writing
  • Session preparation, note taking and clinical documentation
  • Communication and liaison with a client, the clients’ family or nominee, the support coordinator etc.
  • Communication and liaison with other treating health and medical professionals
  • Program writing and other documents to support intervention


Our health professionals time, whether that be face to face or non-face to face time, is focused on assisting our participants to achieve their goals. It is therefore billed at the same hourly rate regardless of the type work performed in assisting our participants.

We currently do not have a waitlist for any of our services. We can book these appointments immediately.

The NDIS price guide recognises the additional costs involved in providing an out of clinic service, including other consulting opportunities lost whilst health professionals travel to and from (or between) participants.

Therefore, in the circumstance of providing a participant services away from our facilities (at PARC and our Private gym), it is acceptable for us to be compensated for the time it takes to get to the client, however we have decided against charging for time travelled back to our places of practice. 

The NDIS price guide also recognises the additional cost of running a vehicle during these visits. Charging a per kilometre rate for travel to and from participant consultations is standard industry practice.

Yes, of course we do. However, it is best to call our admin to discuss the needs of the child with one of our team members to determine the service/s you need.

We are always looking to grow and improve as a provider, therefore we welcome any feedback - positive or negative.  

​Feedback can be provided in many ways, either via phone, email, or online and you can do this either directly with your treating therapist, our admin team, or by contacting the NDIS Quality and Safeguards Commission. 

​The NDIS also have an online form that you can complete. You can access it here (Link below)

https://www.ndis.gov.au/contact/feedback-and-complaints/contact-and-feedback-form

We currently do not have a waitlist for any of our services and can book your initial appointments immediately.

This covers crucial behind-the-scenes clinical tasks that help you achieve your goals, such as mandatory report writing, session preparation, clinical documentation, and liaising with your Support Coordinator or other medical professionals.

Providing services in the community involves additional running costs and time away from the clinic. We apply standard NDIS price guide rates for travel to the consultation, but we have decided against charging for the travel time back to our practice.

 

We follow the NDIS price guide. If a cancellation is made inside of 48 hours and we cannot fill the appointment slot, we reserve the right to apply a late cancellation fee to ensure our services remain sustainable.

Yes, we do. We recommend calling our admin team to discuss the child’s specific needs so we can match them with the most appropriate clinical team member.

Do you already have a "Participant Manual" and "Easy Read Policies" drafted that we can link to this new resource section, or is that something you will need to develop?

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